| Customer Name | Customer Comments (2043) | Overall Impression | Date |
| Andy | ***Excellent service - would recommend*** I ordered the ladders late on Sunday evening and they were delivered before 2 pm on Tuesday. Great quality and they feel sturdy and heavy duty for DIY ladders. The only minor gripe (and I mean minor) is they weren't wrapped in plastic when delivered so the delivery slip envelope was stuck to one of the ladder rungs and the delivery company had also stuck address labels on the sides of the ladders. Had to buy some sticky stuff remover to get rid of the sticky residue. Will definitely use ladders-online again when ordering any accessories. |  | 2009-08-13 08:23:37 |
| Rahel Wagner | Outstanding value for money! Excellent product and £80 cheaper than the local builders' merchant despite you having to pay for next day delivery. I am more than happy | | 2009-08-12 19:54:29 |
| Phil | Great service and product | | 2009-08-12 19:06:55 |
| Christopher Morris | Assembling and installing was quite simple, based on the instruction sheet.
And, unusually for much that one buys on-line, the ladder was as described and depicted. | | 2009-08-12 17:17:32 |
| Tim Read | This is my second purchase of a step ladder from your company and as the first time I am completely satisfied with your service and the product | | 2009-08-12 16:15:57 |
| Brian Jones | Good description on the website, accurate stock level, delivered as promised. Your company is a model for others to aim for. Thank you. | | 2009-08-12 11:27:01 |
| Anders Mattsson | I think the Fulfilment Survey says it all and the step ladder was roughly the same price as B&Q (and free carriage). The ladder was also much sturdier than other ladders we looked at around the same price bracket. 150 Kgs work load capacity is a lot better than 95 Kgs. Highly recommended for quality, price and service. | | 2009-08-12 10:39:44 |
| Andy Wallis | Great speed and efficiency of service. Polite contact from customer support to advise of delivery time - which was a nice touch of good customer care!
10 out of 10 for quality of product, speed and standard of customer service. Keep up the good work :-) | | 2009-08-12 09:56:28 |
| J H Dabbs | Ladder assembly instructions give alternatives for installation height above and below 2705mm. My height requirement was exactly 2705mm, and neither option would provide a safe installation. Solution was to drill additional holes for ladder stop positions, but this was not suggested in the instructions. Other than that, all OK. |  | 2009-08-12 09:08:48 |
| Mrs Dietlind Bland | Excellent Service and delivery as promised by next day. Product ideal for the what I needed it for. | | 2009-08-12 08:55:18 |
| Mr Picton | The product itself I purchased was wrong size for my purpose, but the I was happy with the ordering system which I used on the Telephone.
I would have been happier if the delivery service had mobiles to contact us to find out if the delivery was getting close.
Also The delivery driver said he thought the unit number was different on he's paperwork, he stopped at the other end of the estate and I had to wave him down. |  | 2009-08-12 08:34:22 |
| E.J. Worthy | Delivery received next day as promised. | | 2009-08-12 08:27:10 |
| Martin Roberts | the instructions appeared to be difficult, it all came together in the end, although i am a 40mm bolt short. more detail on the instructions on how the springs are connected may help | | 2009-08-12 08:04:21 |
| R Williams | Roof Hook Kit - well made product, easy to assemble and worked well. Thank you. | | 2009-08-09 23:37:13 |
| Mark Twiss | Good installation instructions but bolts provided for handrail are not the right ones. Also, as ladder sections only lock into place on one side, ladders twist and do not feel as sturdy as they should do. | | 2009-08-09 18:18:02 |
| Emily Orford | Great service and great product, my mum was very pleased! | | 2009-08-04 20:33:35 |
| Ronald Bretherton | Products as described and of good quality, and arrived on time | | 2009-08-04 19:32:41 |
| P.J.Macfarlane | On first inspection product seems to suit the purpose, however, it is yet to be fitted. Your service todate has been excellent | | 2009-08-04 15:59:40 |
