| Customer Name | Customer Comments (2043) | Overall Impression | Date |
| KAREN FILLINGHAM | Highly satisfied with the product and service. Thank You. |  | 2010-01-06 19:26:31 |
| David Kibble | With wider treads making it safer and more
comfortable underfoot plus much quieter in use
than my previous alloy ladder and at a good price
I was suitably impressed, Delivery was within time
specified. I would certainly use Ladders-online
again. |  | 2010-01-06 19:06:05 |
| Valerie Mitchell | Prompt reliable service | | 2010-01-06 15:41:16 |
| Mrs Janet Frankcom | Had very helpful phonecall on Monday from one of your staff after I left message on 28/12. Ladder was incorrectly delivered on day specified. Now delivered to my son - son he has to assess how good it is. | | 2010-01-06 13:20:32 |
| Jerry Goodwin | Timberslide loft ladder: Bag with screws and bolts had split spilling contents all over the place. Three holes on each side for the ladders hook brackets needed to be redrilled and they were not aligned quite right. Otherwise it was fine. I believe you have had the same feedback before, so you still have the same issues. | | 2010-01-06 12:23:17 |
| Irene Hamilton | The product is fine, strong, well made and there is a good range. The let down for us was that the company did not say on the main website page that they are closed for the whole Christmas and New Year period as I was expecting delivery much quicker and had been impressed that they emphasised 'next day delivery' when it took 13 days for our delivery. As the company were closed I got an answerphone and no reply to my e-mail. |  | 2010-01-06 11:34:25 |
| Dave Hoath | On time delivery. Arrived in good condition. one key for both padlocks might have been a better idea but otherwise very happy with service, will use again and recommend.
Thank you. | | 2010-01-06 10:38:10 |
| Robert Smith | Picture of 2T Chrome Kitchen Steps on website had much higher handle loop than the steps that were delivered (high handle was reason for chosing these steps). This is not the same product. |  | 2010-01-05 21:59:33 |
| ladders-online.com | The correct images now show the revised 2 Tread Chrome Kitchen Step. Unfortunately suppliers sometimes make alterations to specifications without first telling us. | | |
| Roger Tonge | My first purchace ever on the internet ordered on 02/01/10 process was easy, product was good, Dilivery I was suprised when the door bell rang on 05/01/10 with 8inch of snow on the floor to find my steps had arrived. good service thankyou | | 2010-01-05 18:50:54 |
| R Wang | Excellent Service & product! | | 2010-01-05 15:40:43 |
| Mr Peter Wagstaff | Excellent online service. Stepladders of good quality and although I ordered over the Xmas and New Year period, delivery was made a day earlier than indicated. | | 2010-01-05 14:00:47 |
| Steve Gray | I paid for next day delivery before noon. We had really heavy snow in the village I live, no buses running and not much moving. Delivery arrived at 11:00am as advertised. I was amazed he made it, and with no reindeers pulling his van either. | | 2010-01-05 13:39:53 |
| George McDowell | The Ladder and service were first class and the only thing to leave a bad taste was the 25 pounds delivery charge. | | 2010-01-05 12:33:32 |
| ladders-online.com | Unfortunately the carrier charge us £25 to deliver to Northern Ireland. | | |
| Fergus Kelly | Good clear instructions
Managed to install with no major problems
Slight issue with safety catches on both sides of ladder. It is difficult to unlock both catches and push the ladder up at the same time.
Overall impressed with product
Thanks | | 2010-01-05 12:02:04 |
| Andrew Gardiner | I was pleased with your service and the product.
Andrew Gardiner | | 2010-01-05 11:20:04 |
| MOODIE | Excellent service - delivered as a present to the Highlands in very good time. Would definitely use your company again. | | 2010-01-05 11:19:35 |
| Graham Ellidge | Excellent product with service to match. | | 2010-01-05 10:47:42 |
| Dorothy Rhind | My husband was over the moon with his Christmas present. He is now contemplating the vast? amount of painting jobs to complete in the summer time. He may allow me to borrow the ladder for "spring cleaning", or perhaps do the tops of cupboards for me??? A happy New Year to you all. D. | | 2009-12-30 10:18:07 |
