| Customer Name | Customer Comments (1895) | Overall Impression | Date |
| Jayne Hitchcock | Very quick delivery - great service |  | 2010-03-03 16:19:51 |
| Debbie Saunders | Great service, ordered the ladder Monday morning, was delivered by Tuesday lunchtime. Really easy to fit and good quality. | | 2010-03-03 16:12:44 |
| Excellent product - very versatile and robust, although unexpectedly heavy. Delivery was quick. | | 2010-03-03 16:00:12 |
| Phil Johnson | I was pleased that the delivery arrived so promptly - however the delivery time on the website said about 4 days (?). I nearly went elsewhere to get one sooner but as it happens your delivery was the next day - may be worth indicating that the expected time of delivery is a 'worse case scenario' and it can be delivered sooner / quicker. | | 2010-03-03 08:15:14 |
| Linda Rowley | Quick delivery, product very easy to fit. | | 2010-02-28 12:23:25 |
| Neil Symington | The price was excellent and beat other companies hands-down.
There was some very slight damage to the ladder on delivery but
the Customer Support was good and a satisfactory conclusion was
easily met. Many thanks! |  | 2010-02-26 19:04:18 |
| Paul Carroll | Ladder arrived next day and fitting was straight forward | | 2010-02-26 11:54:36 |
| Gordon Willott | fast service would recommend your company | | 2010-02-25 11:09:20 |
| Sue Negus | Although not in stock when I placed my order for my kitchen steps I received a phone call telling me when they would be available and that delivery would be next day, and it was. I am most impressed with the service and the product. Thank you | | 2010-02-24 19:29:43 |
| David Freeman | £15 to Arran is a fair price.Not listed on the webb site though.
Packaging was first class it survived Arran Deliveries ( our local cowboy outfit) unscathed.
The website is particularly good as it gives full fitting instruction and measurements,therefore correct product is easily selected.
When I rang up I got the opinion the guy on the phone was of the straight forward no nonsence type.
The ladder is excellent and with spare parts available I cannot see how it could be improved at the price.
There are many cheap ladders about ,but the very detailed info on the website mean't I could see this was better than any other I had seen. | | 2010-02-24 13:14:26 |
| Philip Morgan | exelant service | | 2010-02-24 10:37:41 |
| Mrs Katy Brook | I have just sent a reply to your e-mail that confirmed our order.
My husband & I are delighted with the product, it has wide rubber treads, just right for our age group, for safety, rather than using a chair to strand on. The large rubber feet are also a good safety feature, as is the high handle. (We may get some foam pipe-lagging to make it more comfortable though).
We were delighted with the speedy & efficient service, we could not believe it when the order confirmed 'next-day delivery', yet that is just whaT happened.
Congratulations to all involved.
Regard from Mrs katy brook, Heysham. | | 2010-02-23 18:47:37 |
| Richard Fitch | An e mail informing you that the goods have been dispatched along with tracking number would be good. | | 2010-02-23 18:45:55 |
| ladders-online.com | We're working on this at the moment in an attempt to make our service even better. | | |
| Simon Bunting | only ordered wingspan for my little giant ladder yesterday and recieved it before 10am today brilliant service | | 2010-02-23 12:52:40 |
| Damon Hill | Very good quality and excellent value for money. Only improvement would be to narrow down the delivery time, I waited in from 08:30 and the delivery was made at 16:15. To have been told a PM delivery slot would have helped. | | 2010-02-23 10:43:36 |
| ladders-online.com | We're also working on improvements on making delivery times more exact to help benefit all our customers. | | |
| David Wright | Excellent service ... ordered late Sunday evening and delivered first thing Tuesday. | | 2010-02-23 09:16:44 |
| C Collings | Terrific speedy service and quality product | | 2010-02-16 13:49:14 |
| Lee Bowyer | First class service very helpful staff Thankyou+++ | | 2010-02-12 22:22:04 |
