FAQs

Q. Do I pay charges if I call your 0330 123 1135 number from my mobile?

No. By law, calls made to 03 numbers must cost the same as calling an 01 or 02 number. This applies to all telephone operators. Usually calls to 03 numbers will be included in your monthly call minutes from landlines or mobiles. We used to have an 08450 telephone number, which is now discontinued as it was costing customers too much to call us. We hope that this new telephone number will make it easier to call and place your orders with us.


Q. How quickly will I receive my ladder?

All orders placed before 4:00PM (Telephone by 5:00PM) are shipped the same day on a NextDay service, providing the product is a stock item and is in stock. Next day delivery is only possible to mainland England & Wales and Southern Scotland.


Q. Do you deliver on the weekend?

Yes we can arrange a delivery to you on Saturday or Saturday morning for a small additional charge. Standard delivery is Monday-Friday.


Q. Can you deliver to Northern Ireland/Scotland or outlying islands?

We can ship to the whole of the UK, however next day delivery is only available to mainland England & Wales and Southern Scotland. Delivery to areas beyond will incur additional charges and will take longer. You can see the full list of shipping charges in the delivery section.


Q. If I order Friday, when will I receive my ladder?

All orders placed on Friday before 4:00PM will be delivered the following Monday, (Tuesday if the Monday is a bank holiday). However for a small additional charge you can get your ladder delivered the following Saturday. All orders placed after 5:00PM will be processed the following working day, i.e. Monday and go out for delivery the following day.


Q. I need my ladder urgently; do you offer a premium delivery service?

If you need your ladder fast, we can ship it to you on a Priority NextDay service either before 10AM or before Midday. Please ensure that you contact us to make the shipping upgrade before the 5:00PM deadline, otherwise your ladder will go out for standard delivery. Note that premium delivery upgrades are only available to mainland England & Wales and Southern Scotland.


Q. Can I order spare parts online?

Not yet, but we hope to be able to show our spare parts range. However, you can order these over the telephone and spare parts are available for many of our ladders.