3.8m Xtend & Climb Pro Telescopic Ladder

The web site was easy to use, the price very good and delivery as stated. Overall performance very good.

Everything went well except that you delivered the ladder to our Head Office and not to site, (fortunately I was due to go to site the next day but as small as it is, it still got in the way on a packed tube train).

On checking this, we see that the ladder was correctly delivered. It seems as though the customer confused the billing and shipping addresses.

Simple, hassle-free, fast and efficient, ordered from my London base Thu evening, delivered spot on time to my Welsh cottage Sat 12:00, as advised by courier phone call Sat 8:00am.

The carry bag sent with the ladders was not the 0ne shown onyour web site.I telephoned about the error,and your customer service were very helpfull.The correct bag arriving a few days latter. A very satisfied customer.

Not a problem superb

fantastic fast delivery couldn't believe it ! here before lunch the next day thanks

Most satisfied with service - Thanks.

very satisfied with the product quality,and the efficient,quick service.
Thank you.
F Kelly

Have only used the site once but the experience was most
excellent. Very prompt and efficient service and when it arrived,
the product was as described on-line. Will definitely use the site
again if the need should arise.

No problems encountered

Very pleased with the telescopic ladder which was delivered next day as promised. I rang about the carry bag and after a slight hic-cup we also received that on a next day delivery. Although more expensive than a loft ladder it has more uses.

Good shopping experience, prompt delivery, would recommend to others.

Satisfied with delivery of order and product is as expected. Please note that the county of Clwyd has not existed for quite some time now and Prestatyn is now in Denbighshire.

Thanks for this - we'll make the county change today!

Swift & accurate

Simple to order and product delivered efficiently. Have used you before and just as good this time.

I am extreeely happy with the ladder we purchased, it will suit our property extremely well.
Thank you verymuch!!

excelent service

I would love to respond to this email properly, but as the ladders have been purchased for my husband for his birthday at the end of the month, I haven't opened them to check they are OK. However, delivery was excellent so that is a great start. I am sure they will be fine but at this stage, cannot fairly provide accurate feedback.

Delivery time and product, very good.

This is such an outstanding product that we would like to propose that you produce a ladder of up to 5 metres extendability that was light enough to be used as an "emergency" fire escape.

It could be stored under a bed, extended by the occupant and then pushed out of the window to enable exit via this route. We realize that 'Enf 'n' Soifty' would make it impossible for you to market it as an escape ladder, without CFO approval, but for those of us who still believe that common sense is the preferable solution to most of the nation's/world's problems, it would, we believe, be a big seller!

Professional ladder with a long warranty period (5 years) from a reliable company and supplier.
Excellent - well done!
I have bought ladders and accessories from Ladders-online before - always a good efficient company and with well priced products.

Ladders Bought For Company use.

The only reason the delivery was marked lower was that I
was not in and the delivery man left a card without filling in
the consignment no, and on a card for the wrong depot.
Other than that excellent service all round. Thank and all your
team.