Horizon Multi Deck Ladder

Excellent service and product, although it was still a stretch on the stairs!
I think an even taller combi-ladder would be worth stocking.

Very satisfied except the ladders did not arrive on the day thet were promised as they had not arrived with you. A call to say they were going to be late would be excellent customer service.

We do try to call all customers on occasions when we know that ladders will not be sent on the date ordered. We try to deliver all ladders the following day, sometimes though this is not possible. Currently about 98% are delivered the following day.

Received product late, product not as advertised stated there were 2 in stock this wasnt the case waited over a week for delivery the full payment was taken off our mcard immediately order was placedTook in excess three weeks to get refund poor servi

The ladder we sent was an improved design on the one displayed. We should have had a newer picture, this has been resolved. There were delays in getting the ladder back and the new one out, which was regrettable.

Product did not come with all componants to put it together, After a call to you it took several days to get the missing parts, so overall delivery for an item that was supposed to arrive the next day it took a week for it to be complete & usable.

Unfortunately we did not have spare components in stock, so we had to wait for the manufacturers to send these to us.

excellent service all be it that the product arrived damaged. Excellent service to replace the item.

Excellent service,ordered on wednesday evening arrived friday lunch time. Ladder seems fine,very reasonably priced. Highly recommended

excellent product & just what we wanted! price was an brilliant & delivery next day! what more could anyone want? grateful thanks jeanne lowe

Brilliant: product ordered mid-morning Monday, delivered around 10 am Tuesday. I couldn't have asked for a better service.

excellent service

I do not know yet whether the ladders will meet expectations because I haven't got a clue how to use them. There are no instructions. At the moment I cannot even separate them. Am I supposed to know how to do this?

Please accept our apologies, we are in the process of changing the packaging to ensure clear instructions are supplied. In the meantime a member of our Technical Sales Team has been instructed to contact you immediately to ensure you are able to work the product safely

Very prompt, cost-effective service; clever products.

excellent service all round

I purchased the Garden work-deck 6 way multi ladder in
your sale.
Very please indeed with the quality and the price paid.
No instructions but managed in the end.
Delivery was very swift and trouble free.

I am pleased with both service and item. Although I worked out the assemply I would have liked some instructions.