3.5m EN131 Trade Double Section Aluminium Extension Ladder

Ordered online which was straightforward. Goods delivered next morning to my door. Excellent service.

EXCELLENT

I was delighted with the website and with the on-line security. I felt very safe buying from this site.
The ladder was exactly what I needed.
Thank you

Fantastic service not much more to add.

Convenient way of buying a ladder.
Clear total cost.
Good choice, clearly laid out (extension ladders)

Next day delivery OK (Thur) but wrong size ladder arrived. ie 11 rungs
(Fri) Wrong size and type delivered this time, both returned.
(Mon) Two ladders arrived one of which was correct. ie 13 rungs
I think you have a problem!

Unfortunately in this case everything that could go wrong, did go wrong. We can only apologise for the inconvenience and grief caused. Some internal procedures have had to be revised as a result.

very quick delivery user friendly website

Thank you for excellent service.
One slight niggle - you sent me a survey request before the ladder was delivered. Your email did not confirm that the ladder had been despatched or when delivery was expected.

We really do aim to deliver the following day, so if you order on a Monday, it should be delivered sometime Tuesday. We would normally always contact customers if an item is not in stock, or if there was a delivery problem.

The delivery instructions were not followed on the first occaision - this was an issue with the customer services not passing on my clear instructions to the courier, although delivery was successful on the second attempt.

Order placed goods delivered on time and as descibed , thankyou

This website stood out for me as it was very easy to navigate around and is well designed.

Very satisfied with my ladders. Will come again if I need anything else....

Excellent choice of products for DIY or trade, with lots of info on the website. It couldn't be easier. Great service too!

Very pleased with the product. Would certainly reccommend to others.

Website very easy to use with all relevant information to hand. Delivery service excellent.

Top class service - great product for the money

Thank you T B Davies for value and good service,very pleased with the product.

Competitively priced & prompt delivery. Excellent service, a reflection of how internet shopping is supposed to be. Many thanks.

Simple ordering service, top quality product at the right price delivered on time. Would have no hesitation in recommending to others.

Great service, so quick and a great price, have recommended you to friends.

Great product, great price. Delivered on time. What more can you ask?

Fast and efficient service at a competive price

Quick delivery as advertised.good product,just a little on the light side(used to using a heavier ladder)for every day window cleaning.

Highly recomended, excellent product, fast service.

Cannot complain, straight forward to follow on the internet and goods as described. Excellant.

GOOD SET OF LADDERS (THANK YOU)

very pleased with the helpfor this order and the very prompt delivery.excellent service.thank you

Great service, thank you very much, even better when I realised that you were omly down the road in Cardiff.